PART 1: GENERAL CONDITIONS OF RENTAL OF THE ESTABLISHMENT
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the lessor SNC Sion-Vangrieken
· Domicile (of the lessor): Montagne Sainte-Barbe 126, 5100 Jambes
· Telephone: +32 477 666 986
· Email address: info@maison-chezclara.be
· Bank account (of the lessor): IBAN BE26 0016 3917 6829
· VAT number (if applicable): BE0835 280 064
The contract is a tourist rental contract. The rental period constitutes an essential condition without which the contract would not have been concluded. The tenant cannot establish his domicile in the rented building.
The establishment includes accommodation for a respective capacity of 6 to 8 people.
Accommodation details: Chez Clara; Rue du Plan d'eau 7, 5580 Han-sur-Lesse; capacity of 6 to 8 people
The tenant is required to respect the maximum capacity announced in the rental. Any violation of this clause may result in the immediate termination of this contract, at the fault of the tenant, the rental amount remaining definitively acquired by the lessor.
The tenant must arrive on the specified day and at the indicated times. In the event of late or delayed arrival, the tenant must notify the lessor.
ARTICLE 2: TERMS OF CONCLUSION OF THE CONTRACT
The rental is effective upon payment of the price of the stay (100% of the amount):
· be collected by the secure payment system (Stripe) when booking online;
· or to be paid to the lessor's bank account number within 2 days following receipt of the electronic reservation confirmation (voucher).
The entire stay will be payable on arrival . In the event of non-payment, the lessor reserves the right to debit the bank card given as guarantee at the time of booking or to cancel the contract in accordance with the cancellation conditions accepted at the time of booking.
Unless otherwise specified in the reserved offer, the price of the stay does not include:
·Deposit: €500.00 (five hundred euros)
· End of stay cleaning: €150.00 (one hundred and fifty euros)
· Sheet and towel rental: €50.00 (fifty euros)
ARTICLE 2 bis: THE DEPOSIT
The deposit, in the amount of €500.00 (five hundred euros), will be paid 7 days before the stay by transfer to the lessor's bank account number or deposited in cash on arrival.
The lessor reserves the right to refuse access to the establishment if the deposit is not paid.
The deposit will be returned within 10 days of departure if there is no damage to the accommodation, annexed buildings and surrounding areas.
The deposit is intended to cover all debts for which the tenant may remain liable to the lessor upon return of the premises.
In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established.
If it turns out that the tenant is not liable for the sums claimed and that all or part of the deposit must be returned, the lessor will owe interest at the legal rate on the amount to be finally returned.
ARTICLE 3: SOLIDARITY
In the event of multiple tenants, the person who made the reservation is responsible for the debts and receivables of all tenants.
ARTICLE 4: LATE PAYMENT
If the lessor does not receive the payments within the deadline, he may cancel the rental by registered letter or email within 2 days following the date scheduled for payments.
This clause does not apply to late bookings.
Any amount due by the tenant, and not paid 2 days after its due date, will automatically produce interest and without formal notice, for the benefit of the lessor, interest at the legal rate per month from its due date, the interest for any month started being due for the entire month.
ARTICLE 5: CANCELLATIONS – PREMATURE DEPARTURE – NO-SHOW
a) Cancellation by the tenant
Any cancellation must be notified by registered letter or email and addressed to the lessor.
The cancellation conditions determined in the electronic order form (voucher) apply.
In the event of force majeure (or act of the prince) for one or the other party:
1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is canceled in agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
b) Cancellation by the lessor
Any cancellation must be notified by registered letter or email and addressed to the tenant.
The cancellation conditions determined in the electronic order form (voucher) apply.
In the event of force majeure (or act of the prince) for one or the other party:
1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is canceled in agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
c) Premature departure
The premature departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.
d) No-show of the tenant (no-show)
If the tenant does not show up within 24 hours following the arrival date mentioned on the contract:
· the reservation automatically becomes void;
· the payments remain with the lessor who reserves the right to claim the balance from the tenant;
· the lessor can dispose of his property.
ARTICLE 6: RESPONSIBILITIES – INSURANCE
a) Fire insurance
The tenant must be covered by Fire Insurance (resort) for any damage they may cause to the building and the rented furniture.
The tenant declares, after having verified it, to be covered for such risks by his personal fire insurance (resort insurance).
In the event of a breach, the tenant undertakes to take out a contract covering this risk.
b) Family Civil Liability Insurance (private life)
The tenant declares that he is covered by Family Civil Liability (private life) insurance.
In the event of a breach, the tenant undertakes to take out a contract covering this risk.
ARTICLE 7: DOMESTIC ANIMALS
Pets are not accepted. In the event of non-compliance with this rule, the lessor has the right to refuse the tenant entry into his establishment. Refusal cannot under any circumstances be considered as a modification or breach of contract at the initiative of the lessor, so that in the event of the tenant's departure, no reimbursement can be considered.
ARTICLE 8: USE AND OCCUPANCY OF THE PREMISES
The tenant undertakes to behave respectfully of the inhabitants and the environment in general (fauna, flora, various equipment, etc.). He uses the rented property in accordance with its intended purpose and as a prudent and responsible person.
The tenant must return the property in the condition in which he received it. He is responsible for any loss or damage to the lessor.
Lively parties such as student brawls, panty burning, dance parties, etc. are not permitted.
ARTICLE 9: COMPLAINTS
Any complaint must be sent to the lessor by registered letter or email within 8 days after the end of the stay. Supporting documents must be attached.
In the absence of agreement between parties, only the courts of the judicial district of the place where the accommodation is located have jurisdiction.
ARTICLE 10: CONTROL OF TRAVELERS
The lessor is entitled to check and record the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identity document (identity card or passport).
ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all the clauses at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of the establishment.
PART 2: GENERAL CONDITIONS OF ONLINE SALES VIA ORC
ARTICLE 1: OBJECT
These general conditions apply to all online reservations made with our CHEZ CLARA establishment using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having agreed to these. The customer has the option of saving and printing these general conditions.
ARTICLE 2: OFFERS
All our advertisements, web pages or offers are prepared in good faith and based on available data. The maps, photos and illustrations are presented for information purposes and are not contractual. They may be subject to modification before finalizing the reservation. The customer authorizes us to correct any obvious material errors in the information we communicate to him.
ARTICLE 3: PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before booking the service.
The customer authorizes us to correct any obvious pricing errors.
ARTICLE 4: RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
ARTICLE 5: BOOKING PROCESS
Reservations made by the customer are made via the electronic reservation voucher accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation: entering the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sales relating to the service(s) and, finally, the validation of the reservation by the customer.
ARTICLE 6: ACKNOWLEDGMENT OF RECEIPT OF THE RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment to whom the customer can submit his complaints.
ARTICLE 7: RIGHT OF WITHDRAWAL
It is recalled that, in accordance with article VI.53 of the Code of Belgian Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- transport,
- car rental,
- catering and services linked to leisure activities.
ARTICLE 8: RESPECT FOR PRIVACY
We collect your data in accordance with the General Regulation on the Protection of Personal Data (2016/679)(""GDPR"").
The personal data that you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may be transferred to our partners, including in particular Elloha.com which manages the reservation tool, online payment providers, service providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners guaranteeing a level of protection consistent with the principles enshrined in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data may be addressed to the competent supervisory authority.
French
